You may recall that in October last year I purchased a Gorilla Pod made by Joby to help with taking photographs for my tutorials.
I have been so impressed with it that I recently purchased the SLR model to use with my telescope while birdwatching in Lapland.
What’s even better about the Gorilla Pod is the fantastic customer service provided by Joby!!
Recently I noticed my original pod had a loose joint in one leg and as a result would keep collapsing when I used it as a tripod. On closer inspection I discovered that the socket of the joint was cracked.
I contacted Joby customer service in Santa Cruz explaining the problem and included the above photograph. With 30 minutes I received a response apologising for the problem and asking for my address to enable them to dispatch a new Gorilla Pod immediately!! My replacement arrived on Friday.
Many thanks to Joby another company I highly recommend.