I was looking for a down jacket for Teres on the internet when I found a site called http://www.canadagooseisverige.com who I believed were having a sale and had some good deals on down jackets including a Fjallraven. With a name like Canada Goose I believed this to be a reputable site and with such a good price on the jackets, we ordered two.
Teres had some problems with the payment system, and unsure if both payments had been accepted she emailed the company in Swedish. It was only when they replied that my suspicions were aroused and they replied in English and with a lot of Chinese writing in the email. The email address they use is firstname.lastname@example.org
We immediately contacted them again saying we wished to cancel both orders, but after a few days we received a reply saying the items had already been dispatched (the dispatch date on the parcels when they arrived were in fact 5 days after we had emailed).
The jackets are actually quite good copies as you can see;
they even have the plastic sachet showing the quality of down used
but the amount of down insulation in the jacket is significantly less that in the real thing and so although the label states to -35, I wouldn’t want to use it below about -5!!
The quality of stitching is also not good with the lining stitched into the out jacket
The key feature that convinced me that this is a fake jacket was the washing label which is only in English and Swedish (the real Fjallraven labels have washing instructions in many languages)
The company wanted pictures to show what was wrong with the jackets (which I provided) and then blamed the Delivery company EMS to delivering the wrong jackets and are refusing to allow us to return the jackets or get our money back.
I contacted Canada Goose by email about the company but they did not respond and Fjallraven are aware of this company trading in Sweden. I’m convinced this jacket is made in the same factory as Fjallraven clothing is produced but unfortunately there not much more I can do to get my money back.
Please circulate this information to others via your blogs and website so others do not make the same mistake!!!!